Terms of Use

Body Scans

##### IMPORTANT NOTE #####

Due to regulatory changes effecting all DEXA providers in Victoria, whole body DEXA scans are no longer available.

For a whole body scan we recommend using the Whole Body Scan (via Intelligent Body Scanner) appointment type for accurate body composition measurement.

After working very hard to test, calibrate and optimise - we are pleased to now be able to offer this alternative option to DEXA for body composition scanning. We can now offer this through the Intelligent Body Scanner.

Payment, Refund and Cancellation Policy


Intelligent Body Scanner (mfBIA)


PAYMENT

Payment for all services is required at the time of your initial scan.


SCAN PACKAGES


Whole Body Scan (via Intelligent Body Scanner)


  • Scan packages are valid for 12 months
  • Scan packages non-refundable
  • Scan packages are non-transferable

Scan packages are designed to reward purchases of scan packages with discounts on review scans in each scan package.

Refer to the "SCAN PACKAGE COST BREAKDOWN" for the cost of initial and review scans as part of a scan package.

If a refund for valid unused scan is approved, the refund is provided in line with the scan package cost structure. Eg if 3 scans of a 4 scan package are used and a 4th scan of the 4 scan package is approved for refund, then $25 for the 4th scan is the amount that will be refunded.

SCAN PACKAGE COST BREAKDOWN

Single scan:

  • $50


2 Scan Pack:

  • Initial Scan: $50
  • 2nd Scan: $40

TOTAL: $90


3 Scan Pack:

  • Initial Scan: $50
  • 2nd Scan: $40
  • 3rd Scan: $30

TOTAL: $120


4 Scan Pack:

  • Initial Scan: $50
  • 2nd Scan: $40
  • 3rd Scan: $30
  • 4th Scan: $25

TOTAL: $145


DEXA scans


Payment for all services is required at the time of the initial scan.


DEXA scan packages


  • Have been discontinued
  • No new scan packages are available for purchase
  • Only available through approved research projects



CANCELLATION POLICY

  • Please provide 24 hours notice for rescheduling or cancellation of appointments to avoid incurring a cancellation fee.
  • Full fee is charged for appointments cancelled with insufficient notice

Client Privacy and Confidentiality Policy

Policy Statement

DEXA Melbourne is committed to protecting and upholding the rights of our clients to privacy and confidentiality and will apply the Australian Privacy Principles (APPs) in the way we collect, store and use information about clients, their needs and the services we provide to them.


Personal information we collect

The type of personal information we collect includes:names, contact and address details date of birth and gender personal information about your spouse and dependants if they are clientsIt may be necessary in some circumstances for DEXA Melbourne to collect sensitive information about you in order to provide you with specific services. An example of the types of sensitive information that is collected includes health information, ethnic origin.It is not practical to remain anonymous or to use a pseudonym / false name when dealing with DEXA Melbourne as we need to use your personal information to provide specific services to you.We will advise you of what information we collect, why, and the circumstances in which we need to share it with others when you become an DEXA Melbourne client.


Purpose for collecting, holding, using and disclosing personal information

DEXA Melbourne collects, stores and uses personal information for a number of purposes including:to provide you with a range of service options relevant to your personal needs when engaging health care practitioners when relating to service delivery to respond to your feedback or complaints, andWe may need to disclose your personal information to others to comply with the law, or if we think you or someone else is at risk of harm.If you do not provide us with the personal information we have requested, we may not be able to complete or fulfil the purpose for which the information was collected, eg. providing you with a service you had asked for.We do not disclose personal information to third parties for the purpose of allowing them to send marketing material to you. However, we may share non-personal, de-identified or aggregated information to them for research or advocacy purposes.


How we collect personal information

We collect your personal information from you:directly - for example, when you meet with your clinical densitometrist in person to conduct your scan and any other follow-up meetings or over the phone, when you send us correspondence (including via email or text message), or when you complete a form. We may also be provided with your personal information from government departments or private health care services that work with you so that DEXA Melbourne can provide the relevant services to you.


Where you provide us with a third party’s personal informationIf you provide us with someone else’s personal information, you should only do so if you have their consent to do so. You should also take reasonable steps to inform them of the matters set out in this Privacy Policy.


Storing personal information

DEXA Melbourne stores client and case related information in electronic format. Data required to be backed up and stored by law is securely stored in lockable cabinets. Hard copy files are scanned, uploaded and securely destroyed, except when we are required by law or funding contract agreements to keep the hard copy. We take security measures to protect the electronic client and case information we hold including restriction of access, firewalls, the use of encryption, passwords and digital certificates. When the hard copy must be retained, we take security measures to protect the client and case information, such as security passes to enter our offices and storage of files in lockable cabinets.


Direct marketing

When you provide us with personal information to complete a scan, we imply that you consent to our collecting it and using it for that specific reason only.If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@dexamelbourne.com.au or mailing us at: DEXA Melbourne Ground Floor, 64 Harcourt Street North Melbourne Victoria AU 3051. DEXA Melbourne will not disclose your personal information to any third-party for the purposes of marketing.


Gaining access to personal information we hold

You can request access to your personal information, subject to some limited exceptions permitted or required by law.Such request must be made in writing to DEXA Melbourne’s Privacy Officer and it will be actioned within 20 working days. If DEXA Melbourne is unable to give you access to your personal information that you have requested, the Privacy Officer will explain the reasons why.Please see 'How to contact us' (contact info below) for details.DEXA Melbourne will provide you with access to your personal information at no personal cost.


Keeping personal information current

If you believe that any personal information DEXA Melbourne has collected about you is inaccurate, not up-to date, incomplete, irrelevant or misleading, you may request correction.To do so, please contact the Privacy Officer and we will take reasonable steps to correct it in accordance with the requirements of the Privacy Act.Please see 'How to contact us' (contact info below) for details as to how to contact the Privacy Officer.


Complaints

If you wish to make a complaint to DEXA Melbourne about our handling of your personal information, you can contact the Privacy Officer as set out in 'How to contact us. You will be asked to set out the details of your complaint in writing in a form provided. DEXA Melbourne will acknowledge your complaint within 7 days and will endeavour to advise you or progress within 28 days as stated in DEXA Melbourne’s Complaints Procedure.


Contact information

All queries or complaints regarding this Privacy Policy, or requests for access to, or correction of, personal information should be directed to DEXA Melbourne at:

Phone: 0435 872 776

Email: info@dexamelbourne.au

For more information about the Australian Privacy Principles please visit the website www.oaic.gov.au.

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DEXA Melbourne | © 2024 | Specialists in Body Scans and Health Optimisation

1 Woodland Street Essendon VIC 3040


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DEXA Melbourne | © 2023 | Specialists in Body Scans and Health Optimisation